Coaching Program
Course Outline
WORKSHOP 1Program introduction
WORKSHOP 2*QI basics
WORKSHOP 3Use of QI measures
WORKSHOP 4Planification and organisation
WORKSHOP 5Individual presentations: the charter
WORKSHOP 6Patient partnership in QI
WORKSHOP 7Presentation of QI data: various graphs
WORKSHOP 8Introduction to coaching 1
WORKSHOP 9Presentation of QI data: run charts
WORKSHOP 10Introduction to coaching 2
WORKSHOP 11Resistance to change 1
WORKSHOP 12Individual presentations: PDSA cycles
WORKSHOP 13Resistance to change 2
WORKSHOP 14*Control charts and coaching role-play
WORKSHOP 15Control charts – Special cases
WORKSHOP 16Implementation and sustainability
WORKSHOP 17Individual presentations: QI charts
WORKSHOP 18Qualitative data in QI
WORKSHOP 19Provincial QI initiatives
WORKSHOP 20Final individual presentations
WORKSHOP 21Holding gains